Question 1

Does Biilu work offline?

Accepted Answer

Yes. Biilu's POS works in offline mode and syncs automatically when internet is restored. You won't lose a single transaction.

Question 2

How much does Biilu cost?

Accepted Answer

Plans start at ₹999/month for a single outlet. See our pricing section for Growth and Enterprise tiers. All prices are in INR plus GST.

Question 3

How long does setup take?

Accepted Answer

Most outlets go live within 24 hours. We help with menu import, floor plan setup, and staff training.

Question 4

What hardware do I need?

Accepted Answer

Any Windows PC, tablet, or browser-based terminal works. Thermal printers (80mm) are supported for KOT and receipts.

Question 5

Does Biilu integrate with Swiggy and Zomato?

Accepted Answer

Yes. Online order integration accepts aggregator orders and updates status from the same POS screen.

Question 6

What support do you offer?

Accepted Answer

Email and chat support on all plans. Growth and Enterprise include priority support with dedicated onboarding.

Question 7

Is my data secure?

Accepted Answer

Data is encrypted in transit and at rest. Role-based access controls limit who can view sensitive reports.

Question 8

Is Biilu GST compliant?

Accepted Answer

Yes. Bills include GST breakdown (CGST/SGST) and support compliant invoice formats for Indian businesses.

Question 9

Can I manage multiple outlets?

Accepted Answer

Yes. Growth supports up to 3 outlets; Enterprise supports unlimited outlets with central reporting.

Question 10

Is there a free trial?

Accepted Answer

Starter includes a free trial period. Request a demo and we'll set up a trial outlet for your team.

Question 11

Can I migrate from my current POS?

Accepted Answer

Yes. We assist with menu, customer, and opening stock migration from most major POS systems.

Question 12

Is there a mobile app?

Accepted Answer

The POS runs in any modern browser. Native mobile apps for owners are on the roadmap; kitchen display works on tablets today.

Thanks for your interest!